Refund & Delivery Policy

Effective and last updated: October 31, 2026

1. Delivery

After Stripe confirms payment, K-Destiny begins generating your personalized report. When generation is complete, the report is made available on the order-status page through a secure expiring link and a report-ready email is sent to the email address you provided.

Generation time can vary based on service availability. If a report is still processing, keep the order-status page open or use the report-ready email when it arrives. Secure report links can expire for privacy and may be regenerated through supported order flows.

2. Personalized digital goods

Because generation of personalized digital content begins immediately after successful payment, completed purchases are generally final once the report has been generated or delivered.

3. When we will provide a remedy

Please contact us if you experience any of the following:

• You were charged more than once for the same intended purchase.
• Payment succeeded but no report can be generated or delivered because of a K-Destiny technical failure.
• The delivered PDF is corrupted or cannot be opened and we cannot provide a working replacement.
• The amount charged differs from the amount shown and authorized at checkout.
• Applicable law requires a refund or other remedy.

We may first attempt to fix the issue, regenerate the report, resend the secure link or provide a replacement file. If we cannot reasonably resolve an eligible technical or delivery problem, we may issue a refund to the original payment method.

4. Situations that are generally not refundable

• Dissatisfaction with a Saju interpretation, prediction style or subjective meaning.
• Incorrect birth information, spelling, calendar selection, birth time or birthplace entered by the customer.
• A change of mind after the personalized report has already been generated.
• Failure to read the entertainment/reflection disclaimer before purchase.

If you entered incorrect information, contact us. Depending on the circumstances, we may be able to help with a corrected report, but a free replacement is not guaranteed.

5. How to request help

Email readings@kdestiny.net with the email address used for purchase, the approximate purchase time and a short description of the problem. Do not send full card numbers or other sensitive payment credentials.

6. Refund timing

If a refund is approved, it will be returned through the original payment method. Posting time depends on Stripe, your card network and your bank or payment provider.

7. Charge disputes

If something went wrong with delivery, please contact us first so we can investigate quickly. Nothing in this Policy limits any charge-dispute or consumer right available to you under applicable law.